Shipping policy

Shipping Policy — PawTrip™

Last updated: [Insert Date]

At PawTrip™, we are committed to delivering your order as quickly and safely as possible.

Please read our shipping policy carefully before placing your order.

1. Order Processing Time

All orders are processed within:

1–5 business days

after payment confirmation.

During high-demand periods, holidays, or promotional events, processing times may be slightly extended.

Orders are not shipped on weekends or public holidays.

2. Estimated Shipping Times

Estimated delivery times vary depending on your location and shipping carrier.

United States

Estimated delivery: 7–15 business days

Europe

Estimated delivery: 7–15 business days

United Kingdom

Estimated delivery: 7–12 business days

Canada & Australia

Estimated delivery: 8–20 business days

Rest of the world

Estimated delivery: 10–25 business days

Delivery times may vary depending on:

  • customs clearance,
  • local carriers,
  • weather conditions,
  • or high shipping demand periods.

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive:

  • a shipping confirmation email,
  • and a tracking number when available.

Tracking updates may take several days to appear depending on the shipping carrier.

4. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

PawTrip™ is not responsible for:

  • lost packages,
  • failed deliveries,
  • or additional shipping fees

caused by incorrect or incomplete addresses.

5. Customs, Duties & Taxes

Depending on your country, import duties, taxes, or customs fees may apply.

These charges are the responsibility of the customer and are not included in the product or shipping price.

PawTrip™ is not responsible for delays caused by customs procedures.

6. Delayed Deliveries

While we do our best to meet estimated delivery times, delays may occasionally occur due to:

  • customs inspections,
  • carrier issues,
  • weather disruptions,
  • or peak shipping seasons.

Shipping delays do not automatically qualify for refunds.

7. Lost or Stolen Packages

If your package is marked as “Delivered” by the carrier, PawTrip™ cannot be held responsible for lost or stolen items.

We recommend:

  • checking with neighbors,
  • verifying your mailbox,
  • or contacting your local carrier.

8. Split Shipments

In some cases, your order may arrive in separate packages depending on:

  • warehouse availability,
  • shipping methods,
  • or product variants.

You will receive separate tracking numbers if applicable.

9. Shipping Partners

We work with trusted international logistics partners and fulfillment providers to ensure safe worldwide delivery. Shipping methods may include:

  • CJPacket,
  • YunExpress,
  • USPS,
  • DHL,
  • local postal services,
  • and other regional carriers.

10. Contact Us

If you have any questions regarding your shipment, please contact us:

📩 CEO Email: Jane.sarah.cardia@gmail.com
🕒 Response time: 24–72 business hours