Refund policy

Return & Refund Policy — PawTrip™

Last updated: 17 May 2026

At PawTrip™, we are committed to providing high-quality products and ensuring customer satisfaction.
Please read our Return & Refund Policy carefully before placing an order.

1. No Physical Returns Accepted

For hygiene, safety, and logistical reasons, PawTrip™ does not accept physical returns once a product has been delivered. We will proceed to a refund if the product is damaged.

Returns will not be accepted for:

  • change of mind,
  • incorrect product selection,
  • improper use,
  • or normal wear and tear.

2. Damaged or Defective Products

If your product arrives:

  • damaged,
  • broken,
  • defective,
  • or unusable,

we may offer:

  • a full or partial refund,
  • or a replacement product,

after reviewing your request.

3. Conditions for Refund Eligibility

To process any refund request, customers must provide:

✅ Order number
✅ Clear photos of the product received
✅ Photos of the packaging if damaged
✅ A detailed explanation of the issue

Incomplete requests may not be processed.

4. Claim Deadline

All claims must be submitted within:

48 hours of delivery

Requests submitted after this period may be denied.

5. Non-Refundable Situations

Refunds will not be issued for:

  • incorrect shipping address provided by the customer
  • unclaimed packages
  • misuse of the product
  • damages occurring after delivery
  • normal product wear
  • minor color variations due to screen display differences
  • shipping delays outside our control
  • accidental orders

6. Lost or Stolen Packages

Once a package is marked as “delivered” by the carrier, PawTrip™ is not responsible for lost or stolen packages.

Customers are encouraged to:

  • check their mailbox,
  • contact neighbors,
  • or verify with their local delivery point.

7. Refund Processing Time

If your refund request is approved, the refund will be issued to the original payment method.

Depending on your bank or payment provider, refunds may take:

5–10 business days

to appear on your account.

8. Order Cancellations

Orders that have already been processed or shipped cannot be canceled.

PawTrip™ reserves the right to cancel any suspicious or potentially fraudulent order.

9. Limitation of Liability

PawTrip™ shall not be held liable for:

  • indirect damages,
  • misuse of the product,
  • or any harm caused by improper supervision during use.

Customers remain responsible for using the product safely and appropriately with their pets.

10. Contact Us

For any questions regarding your order, please contact us:

📩 CEO Email: jane.sarah.cardia@gmail.com
🕒 Response time: 24–72 business hours